Privacy Policy

1. Introduction

tq777 ("we", "us", "our", or "the Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained from users ("you", "your", or "User") of our online gaming platform located at tq777.cam (the "Website" or "Platform").

This Privacy Policy applies to all information collected through our Website, mobile applications, email communications, and any related services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

1.1 Data Controller

For the purposes of applicable data protection laws in the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173), tq777 is the data controller responsible for your personal information. If you have questions or concerns about how we handle your data, please contact our Data Protection Officer using the contact details provided at the end of this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Services, including personal information that can be used to identify you individually, and non-personal information that does not directly identify you. The categories of information we collect include:

2.1 Personal Information You Provide

When you register for an account on tq777, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification numbers (such as your passport number, driver's license number, or UMID number).
• Contact Information: Email address, phone number, residential address, city, province, and postal code.
• Financial Information: Bank account details, e-wallet information (GCash, Maya), credit or debit card numbers, payment transaction history, deposit amounts, withdrawal amounts, and cryptocurrency wallet addresses.
• Account Credentials: Username, password, security questions and answers, and any other authentication information you create.
• Verification Documents: Copies of government-issued identification documents, utility bills, bank statements, selfies holding identification, and other documents required to verify your identity and comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Communication Data: Records of correspondence between you and tq777, including emails, live chat transcripts, support tickets, and phone call recordings (where permitted by law and with your consent).

2.2 Information Automatically Collected

When you access our Website or use our Services, we automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers (such as IMEI or UDID), screen resolution, and mobile network information.
• Usage Data: Pages visited, time and date of visits, time spent on pages, games played, bets placed, wins and losses, clickstream data, referring and exit pages, and other usage statistics.
• Location Data: Geographic location derived from your IP address or, with your permission, precise geolocation data from your mobile device GPS.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior and preferences. For more details, see Section 6 (Cookies and Tracking Technologies) below.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information related to your transactions, such as deposit confirmation, withdrawal status, and payment method verification.
• Identity Verification Services: Third-party services that help us verify your identity, age, and address to comply with legal requirements.
• Marketing Partners: Information about your interactions with our marketing campaigns, including referral sources and advertising performance data.
• Social Media Platforms: If you choose to connect your social media accounts to tq777, we may collect information such as your profile name, photo, and public profile data in accordance with the platform's privacy settings.

3. How We Use Your Information

We use the personal information we collect for various purposes related to providing, maintaining, and improving our Services. Specifically, we use your information to:

3.1 Account Management and Service Provision

• Create, maintain, and manage your tq777 account.
• Process your deposits, withdrawals, and other financial transactions.
• Verify your identity, age, and address to comply with legal and regulatory requirements, including KYC and AML obligations.
• Provide customer support and respond to your inquiries, requests, and complaints.
• Facilitate gameplay and deliver the gaming products and services you request.
• Track your gaming activity, including bets placed, games played, and account balance.

3.2 Legal Compliance and Security

• Comply with applicable laws, regulations, and legal processes, including age verification requirements and anti-money laundering laws.
• Detect, prevent, and investigate fraud, security breaches, bonus abuse, irregular betting patterns, and other prohibited activities.
• Enforce our Terms and Conditions, Bonus Terms, and other policies.
• Protect the rights, property, and safety of tq777, our users, and the public.
• Respond to law enforcement requests, court orders, and legal obligations.

3.3 Marketing and Communications

• Send you promotional emails, SMS messages, push notifications, and other marketing communications about new games, bonuses, special offers, tournaments, and other promotions (with your consent where required by law).
• Personalize your experience on the Platform by showing you content, games, and offers tailored to your preferences and gaming history.
• Conduct surveys, contests, and sweepstakes, and communicate with you about the results.
• Send you transactional emails and notifications related to your account activity, such as deposit confirmations, withdrawal status updates, and security alerts.

3.4 Analytics and Improvement

• Analyze usage patterns, user behavior, and demographic trends to understand how our Services are used and to improve the user experience.
• Test new features, products, and services before launch.
• Optimize the performance, functionality, and design of our Website and mobile applications.
• Monitor and analyze the effectiveness of our marketing campaigns and promotional activities.

3.5 Responsible Gaming

• Monitor your gaming activity to identify signs of problem gambling and to enforce responsible gaming measures, such as deposit limits, session time limits, and self-exclusion requests.
• Provide responsible gaming tools and resources to help you manage your gaming activity.
• Comply with responsible gaming regulations and best practices applicable to online gambling operators in the Philippines.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, Metrobank, Coins.ph, cryptocurrency payment gateways, and other financial institutions that process your deposits and withdrawals.
• Identity Verification Services: Third-party providers that verify your identity, age, and address to help us comply with KYC and AML requirements.
• Customer Support Tools: Live chat software, ticketing systems, and customer relationship management (CRM) platforms used to provide customer support.
• Marketing and Analytics Providers: Email marketing platforms, SMS providers, push notification services, and web analytics tools (such as Google Analytics) that help us understand user behavior and measure the effectiveness of our marketing campaigns.
• Cloud Hosting and Data Storage: Cloud service providers that host our Website, databases, and other infrastructure.
• Game Providers: Third-party game developers and software providers whose games are featured on the tq777 Platform.

All service providers are contractually required to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulators, and courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or other legal processes.
• Respond to lawful requests from public authorities, including for national security or law enforcement purposes.
• Enforce our Terms and Conditions and other agreements.
• Protect the rights, property, and safety of tq777, our users, and the public.
• Investigate and prevent fraud, money laundering, terrorist financing, and other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our Website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or connect your account to a third-party service.

5. Data Security

We take the security of your personal information seriously and implement industry-standard technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your device and our servers. All sensitive information, including passwords and payment details, is encrypted both in transit and at rest.
• Access Controls: We restrict access to personal information to employees, contractors, and service providers who need to know that information to perform their duties. All personnel with access to personal data are required to maintain its confidentiality.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls, intrusion detection systems, and other security technologies to prevent unauthorized access.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Secure Data Centers: Our data is stored in secure, certified data centers with physical security measures including surveillance, access controls, and environmental monitoring.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please notify us immediately if you suspect any unauthorized use of your account.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your user experience.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Website to function properly. They enable core functionality such as security, account authentication, and session management. You cannot opt out of essential cookies.
• Performance Cookies: These cookies collect information about how visitors use our Website, such as which pages are most frequently visited and whether users encounter error messages. This data helps us improve the performance and functionality of the Website.
• Functionality Cookies: These cookies allow the Website to remember choices you make (such as language preferences and login details) and provide enhanced, personalized features.
• Advertising Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. However, please note that blocking or deleting cookies may affect your ability to use certain features of the Website and may impair your user experience.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws in the Philippines, you have certain rights regarding your personal information. These rights include:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

7.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You can update your account information at any time through your account settings.

7.3 Right to Erasure

You have the right to request that we delete your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent. Please note that we may be required to retain certain information to comply with legal obligations or to resolve disputes.

7.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting our customer support team.

7.5 Right to Data Portability

You have the right to request that we transfer your personal information to another organization or directly to you in a structured, commonly used, and machine-readable format, where technically feasible.

7.6 Right to Withdraw Consent

If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 10 below. We will respond to your request within thirty (30) days or as otherwise required by applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it is used:

• Account Information: Retained for the duration of your account and for up to seven (7) years after account closure to comply with financial recordkeeping and anti-money laundering requirements.
• Transaction Records: Retained for up to seven (7) years after the transaction date to comply with financial and tax regulations.
• Identity Verification Documents: Retained for up to seven (7) years after account closure to comply with KYC and AML requirements.
• Marketing Communications: Retained until you opt out of marketing communications or as required by applicable law.
• Support and Communication Records: Retained for up to three (3) years to improve customer service and resolve disputes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policy.

9. International Data Transfers

Your personal information may be transferred to, stored at, and processed in countries outside the Philippines, including countries that may not provide the same level of data protection as Philippine law. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

By using our Services, you acknowledge and consent to the transfer of your personal information to countries outside the Philippines for the purposes described in this Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer:

• Email: [email protected] (plain text only, not a clickable link)
• Live Chat: Available 24/7 on the tq777 website
• Support Hours: 24/7 — Philippine Standard Time

We will make every effort to respond to your inquiry within a reasonable timeframe and to address any concerns you may have about how we process your personal information.

This Privacy Policy was last updated on October 8, 2026. We reserve the right to modify this Privacy Policy at any time. Please check this page periodically for updates.